PrepochSupport
Write to us
Questions, problems, ideas or a privacy request. For a problem, please include your iPhone model, your iOS version and what you were doing.
Email puhustudios@gmail.comCommon questions
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose Prepoch and tap Cancel Subscription. Deleting the app or your account does not cancel it.
How do I ask for a refund?
Purchases are billed by Apple, so refunds are requested from Apple at reportaproblem.apple.com.
How do credits work?
A practice uses 1 credit. A full section exam uses 2 to 4, and the start page shows the cost before you begin. Your first practice after you sign in is free. Plan credits renew each period and don't roll over; bought credits never expire.
I changed phones. Where is my progress?
Turn on iCloud backup in the app's Settings on your old phone, then sign in with the same Apple or Google account on the new one. Your credits stay with your account.
How do I delete my account and data?
Open Settings in the app, then Delete account. This removes your account and its data from our servers. If you can't open the app, email us from the address you signed in with and we'll do it for you.
The microphone doesn't work in Speaking.
Open iPhone Settings, then Privacy & Security, then Microphone, and switch Prepoch on. Do the same under Speech Recognition for the review cards.
I found a wrong answer or a problem in a question.
Tell us which section and task it was, and what you saw. A screenshot helps. We fix content quickly.
See also the Privacy Policy and the Terms of Use.